Regulations of the online store 1668.pl
Dear Customer, here you will find the following information regarding the online store "1668.pl":
· 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Information on the processing of personal data
§ 11 Reservations and other provisions
§ 12 Opinions in the online store
Appendix No. 1: Sample withdrawal form
The regulations in this version are effective from 20 May 2024.
1. DEFINITIONS
· Working days – days from Monday to Friday, excluding public holidays.
· Consumer – consumer within the meaning of the provisions of the Civil Code.
· Buyer – any entity purchasing in the Store.
· Privileged Buyer – Privileged Consumer or Entrepreneur.
· Privileged entrepreneur – a natural person concluding a contract with the Seller that is directly related to his/her business activity, but is not of a professional nature (this definition applies to contracts concluded from 1 January 2021).
· Regulations – these regulations.
· Store – online store 1668.pl run by the Seller at www.1668.pl
· Seller – SUPER LIFE SP. Z OO entered into the Central Register and Information on Business Activity kept by the minister responsible for economic affairs and keeping the Central Register and Information on Business Activity, NIP 1231543675, ul. Aleja Krakowska 165 box A19
2. CONTACT WITH THE SELLER
1. Postal address: Aleja Krakowska 165 box A19
2. E-mail address: superlife@1668.pl
3. Phone: +48 727 830 008
4. Online contact form
3. TECHNICAL REQUIREMENTS
1. For the proper functioning of the Store you need:
· a device with Internet access
· a web browser that supports JavaScript and cookies .
2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is required.
4. SHOPPING IN THE STORE
1. Each time an order is placed in the Store, it constitutes a separate sales agreement and requires separate acceptance of the Regulations. The agreement is concluded for the time and purpose of order fulfillment.
2. Agreements concluded pursuant to the Regulations are concluded in Polish.
3. The prices of goods visible in the Store are the total prices for the goods.
4. The Seller points out that the total price of the order consists of the price indicated in the Store for the goods and, if applicable, the costs of delivery of the goods.
5. The goods selected for purchase should be added to the shopping cart in the Store.
6. Then the Buyer selects from those available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the placed order.
7. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
8. Placing an order is identical to concluding a sales contract between the Buyer and the Seller.
9. The Seller will provide the Privileged Buyer with confirmation of the conclusion of the sales contract on a durable medium no later than the time of delivery of the goods.
10. The Buyer may register in the Store, i.e. create an Account there, or make purchases without registration by providing his/her data with each possible order.
5. PAYMENTS
1. The placed order can be paid for, depending on the Buyer's choice:
· by regular transfer to the Seller's bank account;
· via: BLIK payments, PayPo , payment card, electronic transfer via an external payment system.
· via: BLIK Payments, PayPo , payment card: Visa and MasterCard , electronic transfer via the external payment system PayPro , operated by PayPro SA, ul. Pastelowa 8, 60-198 Poznań. PayPro is an entity providing online payment services in the field of fast transfer payments and is an operator of payment cards.
· cash on delivery, i.e. in cash upon delivery of the goods to the Buyer;
· by card or cash when collecting the goods in person.
2. If the Buyer chooses to pay in advance, the order must be paid for within 7 Business Days of placing the order.
3. The Seller informs that in the case of some payment methods, due to their specificity, payment for the order using this method is only possible immediately after placing the order.
4. The Buyer, by making purchases in the Store, accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his acceptance.
6. ORDER PROCESSING
1. The seller is obliged to deliver goods free from defects.
2. The order fulfillment deadline is indicated in the Store.
3. If the Buyer has chosen to pay for the order in advance, the Seller will begin processing the order after it has been paid for.
4. In a situation where the Buyer has purchased goods with different delivery times within one order, the order will be fulfilled within the time appropriate for the goods with the longest delivery time.
5. Countries in which delivery is made:
· Poland
6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer.
7. The buyer may collect the goods in person at the company's headquarters during its opening hours.
8. If the Buyer chooses personal collection, the goods will be ready for collection on the indicated order execution date, and in the event that the Seller has indicated a date for sending the goods – on that date.
7. RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. The privileged Buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
2. The deadline for withdrawal from the contract expires after 14 days from the date:
· on which the privileged Buyer came into possession of the goods (the last batch of goods) or on which a third party other than the carrier and indicated by the privileged Buyer came into possession of the goods;
· on which the privileged Buyer took possession of the last item or on which a third party, other than the carrier and indicated by the privileged Buyer, took possession of the last item in the case of a contract requiring the transfer of ownership of several items that are delivered separately;
· conclusion of a contract - in the case of a contract for the supply of digital content.
3. In order for the privileged Buyer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by means of an unequivocal statement, in particular via the form.
4. A privileged buyer may use the model withdrawal form provided at the end of the Regulations, but this is not obligatory.
5. In order to meet the deadline for withdrawal from the contract, it is sufficient for the privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal expires.
6. In the event of exercising the right of withdrawal, the cost of returning the goods shall be borne by the Buyer.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
1. In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the privileged Buyer other than the cheapest standard method of delivery offered by the Seller), immediately, and in any case no later than 30 days from the day on which the Seller was informed of the decision of the privileged Buyer to exercise the right to withdraw from the contract.
2. The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution; in each case, the Privileged Buyer will not incur any fees in connection with this refund.
3. The Seller may withhold reimbursement until receiving the goods or until proof of their return is provided, depending on which event occurs first.
4. The Seller requests that the goods be returned to the following address: ul. Aleja Krakowska 165 box A19, 05-552 Łazy immediately, and in any case no later than 14 days from the date on which the privileged Buyer informed the Seller about the withdrawal from the sales contract. The deadline is met if the privileged Buyer sends the goods back before the expiry of the 14-day period.
5. The privileged buyer bears the direct costs of returning the goods.
6. The privileged buyer is only liable for a reduction in the value of the goods resulting from using them in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
7. If the goods cannot be returned by regular post due to their nature, the privileged Buyer will also have to bear the direct costs of returning the goods. The privileged Buyer will be informed by the Seller about the estimated amount of these costs in the description of the goods in the Store or when placing the order.
8. In the event of the need to return funds for a transaction made by a privileged Buyer with a payment card, the Seller will make a refund to the bank account assigned to that payment card.
8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. The right to withdraw from a contract concluded at a distance, referred to in § 7 of the Regulations, does not apply in relation to a contract:
· where the subject of the provision is a non-prefabricated item, manufactured according to the specifications of the privileged Buyer or intended to meet his individual needs;
· where the subject of the service is an item that spoils quickly or has a short shelf life;
· where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
· where the subject of the performance are things that after delivery, due to their nature, are inseparably connected with other things;
· where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package has been opened after delivery;
· for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
· in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract expires;
· for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the privileged Buyer before the expiry of the deadline for withdrawal from the contract and after the Seller informed him of the loss of the right to withdraw from the contract.
9. COMPLAINTS
1. In the event of non-conformity of the goods with the contract, the privileged Buyer has the possibility to make a complaint about the defective goods in accordance with the provisions of the Act of 30 May 2014 on consumer rights or on the basis of a guarantee, if one has been granted.
2. Goods sold in the Store are covered by a manufacturer's warranty.
3. A privileged buyer may request, under the terms and within the time limits specified in the Act of 30 May 2014 on consumer rights:
· repair or replacement of goods,
· a reduction in the price if the Seller refused to repair or replace the goods or failed to do so, or if it clearly follows from his statement that he will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Buyer,
· withdraw from the contract, unless the lack of conformity of the goods with the contract is immaterial.
4. A Buyer who is not a privileged Buyer submits a complaint based on the warranty, in accordance with the provisions of the Civil Code.
1. The Seller requests that complaints be submitted using the form or to the postal or e-mail address indicated in § 2 of the Regulations.
2. If it turns out that in order to consider the complaint it is necessary to deliver the defective goods to the Seller, the Buyer is obliged to deliver this goods, in the case of a privileged Buyer - at the Seller's expense, to the address ul. Aleja Krakowska 165 box A19, 05/552 Łazy.
3. If the product is covered by an additional warranty, information about it and its terms is available in the product description in the Store.
4. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
5. The complaint will be considered by the Seller within 14 days.
OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES
6. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
· mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
· assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
· free assistance from the municipal or district consumer ombudsman;
· the ODR online platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL
10. INFORMATION ON PERSONAL DATA PROCESSING
1. The Seller is the administrator of personal data provided by the Buyer in connection with the execution of the order. Information on the processing of personal data not directly related to the sale of products, but concerning the use of the 1668.pl website, can be found in privacy .
2. The Buyer’s personal data are processed by the Seller for purposes related to purchases in the Store, i.e.:
· conclusion and performance of the sales contract (order fulfillment), pursuant to Article 6 paragraph 1 letter b of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as "GDPR"),
· considering complaints or implementing guarantees in connection with the need to fulfil obligations arising from the concluded sales agreement and legal provisions, in particular the Civil Code and the Act of 30 May 2014 on consumer rights, based on art. 6 sec. 1 letter b and c of the GDPR,
· issuing and forwarding invoices, keeping accounting books and tax documentation, fulfilling legal obligations resulting from the provisions of tax law and the Act of 29 September 1994 on accounting, based on art. 6 sec. 1 letter c of the GDPR,
· making available to Buyers and verifying Buyers’ opinions on products purchased in the Store pursuant to Article 6, paragraph 1, letter f of the GDPR,
· processing of the Buyer's data for the purpose of determining, pursuing or defending possible claims by the Seller pursuant to Article 6 paragraph 1 letter f of the GDPR.
1. The provision of data by the Buyer is necessary to conclude and execute the sales contract (order), conduct the complaint or warranty process as well as provide opinions on the products offered in the Store.
2. The Buyer's personal data may be transferred to our service providers and suppliers, such as providers of IT services and solutions, entities enabling the issuance of opinions regarding the Store and the products sold therein, marketing agencies, entities involved in the execution of orders, such as courier or postal companies, our advisors, such as legal, tax and accountant advisors, banks, payment service providers.
3. The Buyer’s personal data will not be used by the Seller for automated decision-making, including profiling.
4. The Buyer’s data provided in connection with purchases in the Store will be processed until:
· the sales contract concluded between the Buyer and the Seller will cease to be valid;
· the Seller will no longer have a legal obligation to process the Buyer's data, including for the purpose of handling complaints or fulfilling the warranty provided;
· the possibility of pursuing claims by the Buyer or Seller related to the sales contract concluded by the Store will cease;
· the Buyer's objection to the processing of his personal data will be accepted - if the basis for the data processing was the legitimate interest of the Seller
– depending on what applies in a given case and what occurs latest.
The provision of personal data by the Buyer is voluntary, however, if they are not provided, it will not be possible to achieve the purposes of processing indicated in point 2, in particular the execution of the sales contract (order) or the issuance of an invoice.
1. The buyer has the right to request:
· access to your personal data,
· their corrections,
· removal,
· processing restrictions,
· transferring data to another administrator
and also the law:
· to object at any time to the processing of data for reasons related to the specific situation of the Buyer - to the processing of personal data concerning him, based on Article 6 paragraph 1 letter f of the GDPR (i.e. on the legitimate interests pursued by the controller).
1. In order to exercise his/her rights, the Buyer should contact the Seller using the details from § 2 of the Regulations.
2. The Buyer may file a complaint with the President of the Personal Data Protection Office.
11. DISCLAIMERS AND OTHER PROVISIONS
1. In the event of a potential dispute with a Buyer who is not a privileged Buyer, the competent court will be the court having jurisdiction over the Seller's registered office.
2. The provisions relating to goods and the sales contract shall apply accordingly to digital content and the contract for the supply of digital content, unless the Regulations specify these matters separately.
3. In connection with operating the Store, the following related electronic services are provided:
· User account
· Basket
· Newsletter
· Product reviews posted in the Store
· Questions and answers about products available in the Store
12 OPINIONS IN THE ONLINE STORE
1. The Store Customer has the option of voluntarily and free of charge issuing an opinion regarding purchases made in the Store. The subject of the opinion may also be an assessment, photo or review of a product purchased in the Store.
2. Opinions posted in the Store are not sponsored, and their content does not affect the terms of future contracts concluded with the Seller.
3. Opinions posted in the Store are subject to verification in terms of being prepared by Buyers who actually made a purchase. After making purchases in the Store, the Seller sends the Customer an email with a request to leave an opinion and a link to an online form enabling it to be issued - the online form allows you to answer the Seller's questions regarding purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product. In the event of failure to leave an opinion after receiving the first invitation to leave an opinion, the Seller re-sends the invitation.
4. An opinion may only be submitted by a Customer who has made a purchase in the Seller's Store.
5. The opinions issued by the Customer are published by the Seller in the Online Store and on the TrustMate.io business card, on the website .
6. The issuance of an opinion may not be used by the Customer for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
7. An opinion can only be issued for products actually purchased in the Seller's Store. It is prohibited to conclude fictitious/sham sales agreements in order to issue an opinion. The author of the opinion cannot be the Seller himself or his employees, regardless of the basis of employment.
8. An opinion may be removed by its author at any time.
Annex No. 1 to the Regulations
Below is a sample withdrawal form that the Consumer or Privileged Entrepreneur may, but does not have to, use:
WITHDRAWAL FORM SAMPLE
(this form should be completed and returned only if you wish to withdraw from the contract)
SUPER LIFE SP. Z OO
Aleja Krakowska 165 box A19
05-552 Lazy
e-mail address: superlife@1668.pl
- I/We (*) ..................................................................... hereby inform about my/our withdrawal from the contract of sale of the following goods (*) / provision of the following service (*):
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- Date of conclusion of the contract (*) / receipt (*)
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- Name and surname of the Consumer(s) / Privileged Entrepreneur( s ):
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- Address of the Consumer(s) / Privileged Entrepreneur( s ):
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Signature of the Consumer(s) / Privileged Entrepreneur( s )
(only if the form is sent in paper version)
Date ............................................
(*) Delete where not applicable.